This Privacy Policy applies to the EV4 LLC website located at https://www.dsdevices.com/us and any related applications, products, software tools or services, including the DSD Selector App (collectively, the “Website” or “Services”).
At EV4 LLC (“EV4,” “we,” “our,” or “us”), we take privacy and data protection seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information and describes your privacy rights and choices.
By using our Website or Services, you consent to the practices described in this Privacy Policy.
1. Company Information
EV4 LLC is responsible for the collection and processing of personal information under this Privacy Policy.
Contact Information
Privacy Contact: Amanda Hamilton
Email: privacy@dsdevices.com
Postal Address:
EV4 LLC
8 The Green, Suite R
Dover
DE 19901
United States
2. Information We Collect
We may collect personal information directly from you, automatically through your use of the Website or Services, through the DSD Selector App, or from third parties.
Personal information may include:
(a) Identity Information
Name, username, title, company name, job title, and similar identifiers.
(b) Contact Information
Business address, billing address, email address, telephone number, and shipping details.
(c) Financial Information
Payment details, bank account information, transaction history, and invoicing information.
(d) Transaction Information
Records relating to purchases, orders, returns, warranty requests, support requests, or other commercial interactions with us.
(e) Technical Information
IP address, browser type, operating system, device information, referring URLs, usage analytics, device model, hardware identifiers, MAC address, serial number, firmware version, application version, network information, diagnostic information, and similar technical data.
(f) Usage Information
Information regarding how you use our Website, applications, products, and services, including interactions with the DSD Selector App, selected CMS provider, CMS selection status, app installation status, device provisioning status, configuration status, support history, error reports, crash logs, and diagnostic logs.
(g) DSD Selector App Information
Where you use the DSD Selector App, we may collect information relating to the setup, provisioning, configuration, support, and operation of DSDevices hardware. This may include device identifiers, MAC address, IP address, selected CMS provider, configuration choices, provisioning status, firmware version, app version, diagnostic logs, crash reports, error data, and support-related information.
The DSD Selector App is designed to assist users with CMS selection, device setup, app installation, provisioning, and configuration. Information processed through the DSD Selector App may be used to operate the app, support device deployment, assist with troubleshooting, and improve the reliability and performance of our products and services.
(h) Marketing Information
Preferences relating to marketing communications and subscriptions.
(i) Sensitive Information
We do not intentionally collect sensitive personal information unless required for a legitimate business purpose and permitted by applicable law.
3. How We Collect Information
We collect information through:
Direct interactions such as forms, emails, phone calls, purchases, warranty requests, returns, or customer support inquiries.
Automated technologies including cookies, analytics tools, server logs, app logs, crash reporting tools, diagnostic tools, and similar technologies.
Use of the DSD Selector App, including during CMS selection, device setup, provisioning, configuration, troubleshooting, diagnostics, support, software updates, or related app functionality.
Third-party service providers, CMS partners, logistics providers, payment providers, analytics providers, support providers, and publicly available business sources.
Where you select, connect to, or use a third-party CMS provider through the DSD Selector App, that third-party provider may collect or process information under its own privacy policy and terms.
4. How We Use Personal Information
We may use personal information for the following purposes:
Providing products and services.
Operating, maintaining, supporting, and improving the Website, Services, DSDevices hardware, and the DSD Selector App.
Supporting device setup, CMS selection, provisioning, configuration, diagnostics, troubleshooting, software updates, and customer support.
Managing customer and supplier relationships.
Processing transactions and payments.
Responding to inquiries, warranty requests, returns, and support requests.
Operating, improving, and securing our Website and Services.
Monitoring app performance, device compatibility, software reliability, error reports, crash reports, diagnostics, and security issues.
Sending administrative communications.
Sending marketing communications where permitted by law.
Complying with legal obligations.
Protecting against fraud, unauthorized transactions, misuse of our Website, Services, products, or applications, and other liabilities.
Enforcing agreements, website terms, app terms, warranty terms, returns policies, and company policies.
We may also use aggregated or de-identified information for analytics, product improvement, diagnostics, reporting, and business purposes.
5. Marketing Communications
Where permitted by applicable law, we may send marketing or promotional communications regarding products, services, software, applications, updates, or events that may interest you.
You may opt out of marketing communications at any time by:
Clicking the unsubscribe link in our emails; or
Contacting us at info@dsdevices.com.
We do not sell personal information for monetary consideration.
6. Cookies and Tracking Technologies
We use cookies, analytics tools, and similar tracking technologies to:
Operate and improve the Website;
Analyze usage patterns;
Remember user preferences; and
Support security and performance.
The DSD Selector App may use app analytics, crash reporting, diagnostic logs, device logs, or similar technologies to help us operate the app, troubleshoot issues, maintain security, improve compatibility, and support DSDevices hardware and related services.
Depending on your jurisdiction, you may have the ability to manage cookie preferences through our cookie banner, browser settings, device settings, or other available controls.
Additional information may be provided in our Cookie Policy.
7. Disclosure of Information
We may disclose personal information to:
Service Providers
Third-party vendors who provide services such as hosting, payment processing, analytics, logistics, IT support, customer support, diagnostics, crash reporting, software delivery, security, and marketing assistance.
CMS Partners and Business Partners
Where necessary to provide products or services requested by you, including where you select or configure a third-party CMS provider through the DSD Selector App.
This may include sharing limited device-related, provisioning, configuration, support, or technical information where required to enable CMS selection, app installation, device activation, support, or troubleshooting.
Legal and Regulatory Authorities
Government agencies, regulators, law enforcement, or other parties where required by law or to protect our legal rights.
Corporate Transactions
In connection with a merger, acquisition, financing, asset sale, reorganization, bankruptcy, or similar business transaction.
We may also disclose aggregated or de-identified information that does not identify individuals.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including the United States.
Where required by applicable law, we take reasonable measures designed to ensure appropriate safeguards are in place for international data transfers.
Information collected through the DSD Selector App may also be processed by service providers or CMS partners located in countries other than your country of residence, depending on the services you select or use.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
These safeguards may apply to information collected through the Website, customer communications, support channels, DSDevices products, and the DSD Selector App.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Data Retention
We retain personal information for as long as reasonably necessary to:
Fulfill the purposes described in this Privacy Policy;
Provide, maintain, support, and improve our Website, Services, products, and the DSD Selector App;
Support device setup, provisioning, diagnostics, warranty claims, returns, and customer support;
Comply with legal, accounting, and regulatory obligations;
Resolve disputes; and
Enforce our agreements.
Retention periods may vary depending on the nature of the information, the purpose for which it is processed, and legal requirements.
11. Your Privacy Rights
Depending on your jurisdiction, you may have rights relating to your personal information, including the right to:
Access personal information;
Correct inaccurate information;
Request deletion of personal information;
Object to or restrict certain processing;
Opt out of marketing communications;
Request portability of certain information; and
Exercise applicable privacy rights under state or international laws.
California residents may have additional rights under the California Consumer Privacy Act (“CCPA”) and California Privacy Rights Act (“CPRA”).
To exercise your rights, contact us at privacy@dsdevices.com.
We may need to verify your identity before processing requests.
Where your request relates to information processed through the DSD Selector App, please provide enough information for us to identify the relevant device, account, order, support request, or app interaction.
12. Third-Party Websites, Apps, and CMS Providers
Our Website, Services, and the DSD Selector App may contain links to, integrate with, or make available third-party websites, applications, CMS platforms, services, or providers.
Third-party CMS platforms made available through the DSD Selector App are provided by independent third parties and may be subject to their own terms, privacy policies, subscriptions, support arrangements, data practices, and service availability.
We are not responsible for the privacy practices, content, operation, performance, availability, or support of third-party websites, applications, CMS platforms, or services.
We encourage you to review the privacy policies and terms of any third-party CMS provider or service before using it or providing personal information.
13. Children’s Privacy
Our Website and Services, including the DSD Selector App, are intended for business and professional use and are not directed to children under 13 years of age.
We do not knowingly collect personal information from children.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, legal requirements, products, services, applications, or other factors.
Updates will be posted on this page with a revised effective date.
15. Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact:
EV4 LLC
8 The Green, Suite R
Dover, DE 19901
United States
Email: info@dsdevices.com
For privacy-specific requests, you may also contact:
Email: privacy@dsdevices.com